Refund Policy

1. Custom Build Plans (Bespoke Digital Products)

Our Free Revision Guarantee

Every build plan and space audit is individually calculated and custom-drafted for your room. If any calculation, throw distance, or equipment recommendation does not suit your space, email us within 7 days of delivery. We will revise your blueprint free of charge, normally within 2 business days.

Refund Eligibility and Digital Product Waiver

Under UK Consumer Contracts Regulations and international digital commerce standards, bespoke digital services and custom-made files prepared to individual client specifications are exempt from automatic statutory cancellation once work begins and the digital product is delivered.

If we deliver a plan that contains an irreconcilable dimensional error that we cannot rectify through our free revision process, you may request an administrative refund within 7 days of initial delivery:

• Digital Blueprint ($29): Eligible for full refund only if a verified technical error cannot be corrected via revision.
• Blueprint + Photo Space Audit ($79): Once the customized photographic obstacle markup has been drafted and delivered, labor costs of $50 are non-refundable. Any approved refund is capped at $29.

Non-Refundable Circumstances

To prevent digital product abuse, refunds are strictly not available in the following situations:

• The request is submitted more than 7 days after delivery of the digital blueprint.
• You have changed your mind about building a home golf simulator, postponed your project, or selected hardware different from the plan.
• The issue results from incomplete, estimated, or inaccurate ceiling, width, or depth dimensions provided by the customer. In such cases, we will gladly revise the plan once free of charge upon receipt of verified measurements.
• The digital blueprint or photo audit has already been completed, downloaded, or shared.
• The customer has previously received a refund for another property or simulator build.

Upon issuance of any refund, the customer license to use or implement the blueprint terminates immediately.

Statutory Cancellation Waiver at Checkout

By placing an order for a custom build plan on BestGolfHacks, you explicitly request immediate custom performance of our digital design service and acknowledge that your statutory right to cancel ends once the digital document is delivered to your email. This policy does not limit your statutory rights under UK law regarding services not performed with reasonable care and skill.

2. Care Plans for golf businesses (monthly)

• Billing: Care Plans are billed monthly in advance and renew automatically.
• Cancelling: email us any time. To avoid the next charge, cancel at least 3 business days before your renewal date. Service continues until the end of the month you have paid for, and you keep the work already delivered.
• First month: if you cancel within 7 days of your first payment and we have not started any work, we refund that payment in full. Once work has started (including the onboarding audit or setup), the first month is not refundable.
• Part months: we do not refund part months or unused hours or deliverables.
• Third party costs: amounts paid to others on your behalf, such as advertising spend, software subscriptions or domain fees, are not refundable by us.
• If we fall short: if we do not deliver the work included in your plan for a billing month, tell us within 14 days of the end of that month. We will first deliver the missing work, and if we cannot, we will refund the value of what was not delivered.

3. Products bought from other retailers

We do not sell equipment ourselves. If you bought a projector, launch monitor, screen or any other product through one of our links, the retailer handles returns and refunds under its own policy. Please contact them directly.

4. How to request a revision or refund

• Email [email protected] from the address you ordered with, with the subject "Refund or revision request".
• Tell us your order date, the plan you bought and what is wrong.
• We reply within 2 business days.
• Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.

5. Chargebacks

Please contact us before disputing a payment with your bank. Most problems are solved within a day or two. If a chargeback is raised without contacting us first, we will share the order, delivery and communication records with the payment provider to respond to it.

This policy works alongside our Terms of Use. Nothing in it affects your statutory rights.